Support requests can be made by the following methods:
1- Visit https://riserenewable.energy/technical-support
Scroll down and you will see the following:
If you select "Submit a ticket" you will see our web ticket submission form:
2- You can also submit a ticket via email:
Email: support@riserenewableenergy.freshdesk.com
Please include site, inverter #, inverter model and fault codes/ short nature of failure in the email subject line.
Include the following information in the email body:
Point of contact name/phone/email
Description of the issue
Any additional supporting documentation
Any applicable fault data (up to 20mb)
Include the following information in the email body:
Point of contact name/phone/email
Description of the issue
Any additional supporting documentation
Any applicable fault data (up to 20mb)
3- Call RISE Service line: (213)267-7473.
We are happy to take your call if a Support Engineer is available. If we are busy helping other customers you will be forwarded to our voicemail system. The voicemail system creates a basic ticket in our queue. We will finish the ticket creation process when we return your call.
If you need to send us a data file that is larger than 20MB in size you can use our large file upload portal:
Please include your ticket number so we can get your data to the correct support ticket.
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